Jordan Ellis
Chief Operating Officer | Scalable Teams, Customer Growth & Operating Discipline
Professional Summary / Executive Profile
Operations and commercial executive with 15 years of experience leading teams through growth, restructuring, and new-market expansion. Known for connecting strategy to operating cadence, developing accountable leaders, and improving customer and financial outcomes without losing sight of employee experience.
Skills / Core Competencies
Professional Experience / Leadership
- Lead a 160-person organization spanning customer operations, implementation, and business systems for a national healthcare platform.
- Established a weekly operating review that improved implementation forecast accuracy from 68% to 91% and reduced escalations by 34%.
- Expanded the customer onboarding model into 3 new regions while maintaining a 96% on-time launch rate.
- Managed a $42M services portfolio and a 70-person delivery organization across strategy, analytics, and implementation engagements.
- Redesigned account planning and staffing practices, increasing billable utilization by 11 percentage points over 18 months.
- Built multi-year transformation roadmaps for public-sector and financial-services clients with combined program value above $25M.
Projects / Selected Initiatives
A repeatable model for entering new markets without duplicating central teams.
- Designed governance, hiring, and customer handoff standards that supported expansion into 3 regions.
Additional Information
Board & Advisory Work
Coach founders on customer operations, hiring plans, and operating cadence.
Education
Languages
English (Native) | French (Advanced)