Corporate Profile
David Okafor
Operations Director | Enterprise Process, Controls & Service Delivery
Professional Summary
Operations leader with 12 years of experience improving service delivery, controls, and workforce performance in regulated and enterprise environments. Known for translating policy into practical operating standards and building accountable teams.
Professional Experience
- Own operations for a 180-person service organization supporting 42,000 commercial accounts and $1.8B in annual transactions.
- Standardized quality controls across 5 functions, lowering audit findings by 46% and improving first-pass accuracy to 98.7%.
- Developed workforce planning and manager scorecards that reduced backlog by 29% while maintaining service-level commitments.
- Managed branch and centralized operations for 14 locations with responsibility for controls, vendor performance, and customer service.
- Led a process redesign that reduced account-opening cycle time by 35% and eliminated 11 recurring manual handoffs.
- Built monthly performance reporting for 8 client accounts and automated reconciliations that saved 20 analyst hours per month.
Core Competencies
Selected Projects
A cross-functional controls and evidence program for a regulated services business.
- Aligned 9 control owners and introduced a quarterly evidence calendar that cut review preparation time by 40%.
Education
Certifications
Languages
English (Native) | Yoruba (Fluent)