Professional Profile
Taylor Morgan
Senior Program Manager | Operations Strategy & Cross-Functional Delivery
Professional Summary
Senior program manager with 8 years of experience turning complex operating goals into measurable delivery plans. Aligns product, engineering, finance, and customer teams around clear decisions, dependable execution, and improvements that scale.
Focus Areas
Professional Experience
- Led a 4-quarter platform modernization roadmap across 7 engineering and operations teams, reducing critical incident volume by 32%.
- Introduced quarterly planning and dependency reviews used by 35+ project leads, improving on-time milestone delivery from 68% to 91%.
- Built executive reporting for a $6.5M portfolio, giving leaders weekly visibility into risk, capacity, and customer impact.
- Coordinated 12 concurrent customer implementations and shortened average time to launch from 14 weeks to 9 weeks.
- Created a reusable operating playbook that reduced escalations by 25% across a 60-person delivery organization.
Skills & Tools
Selected Projects
A planning and review system for a distributed product organization.
- Mapped 40+ recurring decisions and replaced fragmented status meetings with a single weekly operating review.
Education
Certifications
Languages
English (Native) | French (Conversational)