Maya Chen
Product Operations Lead | Process Design, Analytics & Launch Readiness
Professional Summary
Product operations leader with 8 years of experience turning ambiguous business goals into repeatable planning, launch, and reporting systems. Partnered with product, sales, and customer success teams to improve forecast accuracy, shorten launch cycles, and make operating decisions easier to measure.
Skills & Expertise
Experience
- Built a quarterly planning process used by 6 product groups, reducing launch-status reporting time by 40%.
- Introduced adoption and retention dashboards that helped product leaders identify a 12% activation opportunity in the first quarter.
- Coordinated launch readiness across product, support, and sales for 18 releases with no critical go-live blockers.
- Created a monthly operating review for a $28M product portfolio, consolidating 14 source reports into one decision-ready view.
- Automated renewal and usage reporting with SQL and Looker, saving account teams approximately 10 hours per week.
Selected Projects
A shared planning and decision framework for a growing product organization.
- Defined intake, prioritization, and review templates adopted by 6 product groups and 40+ stakeholders.
Education
Languages
English (Native) | Mandarin (Fluent)